Refund and Returns Policy for Peppiskin.com

Effective Date: December 27, 2024

Thank you for shopping at Peppiskin! We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in the original packaging.
  • The return must be requested within 30 days of receiving your order.
  • Proof of purchase or receipt must be provided.

Please note that certain items are not eligible for return, including:

  • Opened or used skincare products.
  • Products marked as final sale or clearance.
  • Gift cards.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@peppiskin.com with your order number, the items you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your return request, we will issue a Return Authorization (RA) number and provide instructions on how to send your item back to us.
  3. Prepare Your Return: Package the item securely, including the original packaging, and send it back to the address provided with the RA number.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will issue a refund to the original payment method. Please note:

  • Shipping fees are non-refundable.
  • Processing time for refunds can take 7-10 business days depending on your bank or payment provider.

4. Exchanges

If you would like to exchange an item, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures that the item you want is in stock and available.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We may request pictures of the damaged product to expedite the return or exchange process. In this case, we will cover the cost of return shipping.

6. Shipping Costs for Returns

Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50. Peppiskin cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

If you haven’t received your refund after the processing time, please check with your bank or credit card company. It may take additional processing time before the refund is posted. If you still have not received your refund after checking with your bank, please contact us at info@peppiskin.com.

8. Changes to This Policy

Peppiskin reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated date will be reflected above.

9. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us:

Peppiskin
Street: 548 Bernardo Street, Georgetown, Indiana, United States
Phone: 812-951-9197
Email: info@peppiskin.com
Website: peppiskin.com