Shipping Policy – Peppi Skin

Effective Date: December 25, 2024
Address: 548 Bernardo Street, Georgetown, Indiana, United States
Phone Number: 812-951-9197
Email: info@peppiskin.com
Website: peppiskin.com

At Peppi Skin, we strive to provide a smooth and efficient shipping experience to our customers. This Shipping Policy outlines our shipping procedures, delivery options, and important details to ensure that your order arrives safely and on time.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Methods & Delivery Times

We offer a variety of shipping options to cater to your needs. Delivery times and shipping costs vary depending on the shipping method and destination.

  • Standard Shipping (Domestic):

    • Delivery Time: 5–7 business days
    • Cost: Free for orders over $50; $5.99 for orders under $50

  • Expedited Shipping (Domestic):

    • Delivery Time: 2–3 business days
    • Cost: $12.99 (depending on location)

  • Express Shipping (Domestic):

    • Delivery Time: 1 business day
    • Cost: $19.99

  • International Shipping:

    • Delivery Time: 7–21 business days (varies by country)
    • Cost: Calculated at checkout based on destination

2. Order Processing

  • Processing Time:
    All orders are processed within 1-2 business days (Monday through Friday) after the order is placed, excluding weekends and holidays. During busy times (e.g., sales, holidays), processing may take longer.

  • Order Confirmation:
    After placing your order, you will receive an order confirmation email with details about your purchase, including your order number, and tracking information once your order ships.

3. Shipping Locations

  • Domestic Shipping:
    We offer shipping to all 50 states in the United States, including Alaska and Hawaii.

  • International Shipping:
    We ship to select countries outside the United States. International shipping rates and delivery times will be calculated at checkout. Please note that additional duties, taxes, or customs fees may apply and are the responsibility of the customer.

4. Shipping Fees

  • Free Shipping:
    We offer free standard shipping on all U.S. orders over $50.

  • Shipping Charges:
    Shipping costs are calculated based on your location and chosen shipping method. You will be able to review the shipping fees before completing your purchase.

5. Address Accuracy

  • Correct Shipping Information:
    Please ensure that the shipping address you provide is accurate and complete. Incorrect or incomplete shipping information may lead to delays or non-delivery, and you may be responsible for additional shipping fees to resend the order.

6. Shipping Restrictions

  • P.O. Boxes & APO/FPO Addresses:
    Unfortunately, we do not ship to P.O. Boxes or APO/FPO addresses at this time.

  • Restricted Countries:
    Some countries may have shipping restrictions or import limitations. If we are unable to fulfill your order due to shipping restrictions, we will notify you before processing the order.

7. Damaged or Lost Items

  • Damaged Products:
    If your order arrives damaged, please contact us immediately at info@peppiskin.com. We will assist you with a return, exchange, or refund.

  • Lost Packages:
    Once your package has been shipped and tracking information is provided, Peppi Skin is not responsible for any lost packages. If your package is lost during transit, please contact the carrier directly for assistance. For further help, feel free to contact us.

8. Shipping Delays

While we strive to meet the estimated delivery times, unforeseen events such as weather, holidays, or carrier delays may impact delivery. We appreciate your understanding in these situations.

9. Signature Requirement

For some high-value orders, a signature may be required upon delivery. If you are unavailable to sign for your package, the carrier will provide instructions for rescheduling delivery.

10. Customer Support

If you have any questions or need assistance with your order, shipping, or tracking, please reach out to our customer service team:

Our customer service team is available Monday through Friday, from 9 AM to 6 PM EST.

Peppi Skin reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date.

Thank you for shopping with Peppi Skin! We are committed to providing excellent customer service and ensuring that your products reach you quickly and safely.